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Terms of Sale

These terms of the offer for sale ("Terms of Offer For Sale") between Ecorework https:///www.ecorework.com  (hereinafter referred as 'Seller/Seller's website') and the Buyers including online buyers and the Users of the Website/App ("You" or "Your" or "Yourself" or "User") describe, inter alia, the terms of the offer for sale, sale, purchase of goods online through Seller's website/App (“online sale”).

Please read the terms of the offer for sale carefully before buying any products or availing of any services from the seller online. Any purchase made by you online shall signify your acceptance of the terms of the offer for sale and your agreement to be legally bound by the clauses of this Terms of Sale.

In addition to the foregoing, you shall also be bound by the terms of use of the website/App, terms of the offer for sale issued by the Seller, or additional terms of service/specification of product which are displayed with the selection of the product, if any ("additional terms") at the website/App or provided along with the product. If there is any conflict between the terms of the offer for sale and the additional terms, the additional terms shall take precedence in relation to that sale.

IF YOU DO NOT AGREE WITH THE TERMS OF THE OFFER FOR SALE, DO NOT ACCESS THE WEBSITE/APP OR PLACE AN ORDER FOR ANY PURCHASE.
 

Business

  • The Seller’s Website is a platform that facilitates the online sale of New products or Pre Owned or Open box or unboxed or refurbished products, online purchase of Old or Pre Owned or used mobiles or laptops, and the services offered by the Seller including its affiliates/associates/service partners. The products are sold/purchased or the Services are offered to the Users through various modes. The Seller will be solely responsible to you for the products sold or purchased by you online through the Website.

  • You acknowledge that the Seller has the right to change or discontinue any Service at any time, without notice. You further acknowledge that the Seller may add or modify the procedures, modes, processes, or conditions of purchase at any time to adapt to changes that the Seller makes to the Services or mode of providing services. You agree that the Seller shall not be liable to you or to any third party for any modification, suspension, or discontinuance of any aspect of the Services.


Products

  • The Seller makes available a variety of New products, refurbished, Open-box, Pre-owned/Used products any other products of trade (hereinafter referred to as ‘the products’) at an agreed price to you through online sale or on their in-built software or on their website. Purchase of such products through any mode from the Seller will be subject to the Terms of Offer for Sale and such other additional terms if any, as specified by the Seller.

  • The seller offers Shipping for all the products intended to be sold online on the Website. However, the packaging of the product depends on the Category of the Products purchased by the Buyers. Terms of shipping or packaging will be governed by this Term of sale or the Seller’s policy, which may be changed by the Seller without any notice to you.

  • All the Products are governed by the terms of warranties provided by the respective manufacturer/ brands and subject to the Seller’s Warranty. However, in case any product is covered under the Seller’s warranty, it shall be specifically mentioned in the product details.

  • We ensure that your order will be safely delivered at your place within promised timeline. However, the same is subject to certain unforeseeable situations and circumstances beyond our control.

  • The Seller is liable for faults arising from products purchased or bought from the Seller only and not otherwise. You are requested to follow the procedure as laid down by the Seller for the Replacement of the products.
     

Responsibility towards Products & Services

  • You should take all responsibility for your own actions in buying the product or utilizing the services purchased by you and the Seller shall not be liable for any such action.

  • You represent that you have the competency to or capacity to enter into and to form a binding legal contract with the Seller and are not a person barred by law from buying such product or availing services under the laws as applicable in India.


Pricing Information

  • The Seller strives to provide you the best possible prices for all the products and services you buy or avail of from the Seller online. However, the Seller does not guarantee that the prices will be the lowest in the city, region, or geographic region. Prices and availability are subject to change without prior notice or any consequential liability to you.

  • While the Seller strives to provide accurate products, services, and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, the Seller may, at its discretion, either contact you for instructions or to cancel your order and notify you of such cancellation. The Seller will have the right to modify the price of the product or service. The Seller may contact you to obtain any further instructions in connection with the sale/purchase/cancellation transaction via the e-mail address or on a Mobile number or any other contact details provided by you at the time of registration or cancel the order and notify you of such cancellation. If the Seller cancels the order after the payment has been processed, the said amount will be remitted to you to your bank account; details of which will be provided by you to the Seller.
     

Credit Card/Net Banking Details

  • While making payment of purchase or in certain cases, specifically with regard to particular products/ services, you might be required to provide your credit card or debit card or Net Banking or online Banking details to the approved payment gateways. In this regard, you agree to provide correct and accurate credit/ debit card/Net Banking details to the approved payment gateways for buying products or availing services from the Seller or through the Seller’s website. You shall not use any credit/ debit card/Net banking account that is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card/Net banking account The information provided by you will not be utilized or shared with any third party unless circumstances demand, as more particularly mentioned in the Privacy Policy. You will be solely responsible for the security and confidentiality of your credit/ debit card/Net banking details. The Seller expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card/Net Banking account.
     

Delivery of the Product

  • Your shipping address, pin code will be verified with the database of the Seller before you proceed to pay for your purchase. In case your order is not serviceable by our delivery/logistics partners or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our logistic/delivery partner’s deliverable area. In case there is any dispute regarding the shipment of the product or services for an area not covered by the Seller, in such a case, the Seller will not be responsible for the non-delivery of the product.

  • In case you book multiple orders for the Products and Services in one transaction, the Seller would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics issues and the order may be delivered step by step. If you purchase multiple Products in a single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.


    Cancellation of Order: Before Shipment & Refund
     

  • You will be entitled to cancel the order placed to us; only if your product is not yet shipped by us. Once the product is shipped, we shall not accept cancellation requests.

  • For any queries or information, Ecorework requests you to call on 74830 26159 or email us at sachin@ecorework.com by sharing your order id to resolve your queries through our customer care executive.

  • In order to cancel the Order, you will follow the following process :

  • Go to the Store Orders tab on your site's dashboard.

  • Hover over the order you want to cancel and click to select it.

  • Click More Actions at the top right.

  • Select Cancel & Refund.

  • Enter '0" in the Refund Amount field.

  • Select or deselect the Update inventory checkbox, (appears if you track inventory), to return all items to stock.

  • Select or deselect the Send a confirmation mail to customer checkbox:

  • (Optional) If selected, you can enter a personal note to your customer. It appears at the top of the email.  

  • Click Continue.

  • Click Cancel This Order.
    Note: This cannot be undone. 
     

  • If it is a Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy.

  • Under some rare situations, we can also raise an order cancellation request. These situations could be –

  • Product out of stock with Electronics Bazaar

  • Restrictions on the number of products you can order, as per Terms & Conditions of any offer/Discount.

  • Incorrect pricing or description of the product.

  • Payment fraud suspicion by our Credit & Fraud Avoidance Department.

  • Incorrect or Incomplete Buyer's Address.

  • Any other unavoidable or unforeseeable circumstances.

  • You agree that non-completion of the order within the prescribed time-limit will not automatically entail the cancellation of the order if the same is a result of circumstances beyond our control.

  • A cancellation request cannot be made after your order is ready for shipment. Once the product is opened or the service is considered as delivered, the order cannot be canceled. You can however claim a warranty as per our warranty policy. All refunds are processed after internal verification and in case of any sales return, we reserve our right to full and partial refunds based on the condition of the product.

    Return
     

  • Conditions to initiate returns

  • New Products must be returned to us within seven (07) working days from the date on which you have received the product / must be dispatched to us within seven (07) working days from the date of receipt of the product.

  • Open Box & Pre Owned Products shall be returned to us within fifteen (7) working days from the date on which you have received the product and will be accepted only in case of the following :

  • Stocks are dead on arrival or have a major technical problem.

  • The product received is physically damaged.

  • The product is termed as irreparable by the service center within 30 days of purchase.

    Process of returns & refund
     

  • You have to submit a request for Sales Return to sachin@ecorework.com

  • Our Back Office Executive will get in touch with you to initiate the process of returns and after verification of the request made Ecorework will pick up the product from your premises

  • Quality Check (QC) will be done by Ecorework or its affiliates/associates/service partners to cross-check the status request as made by the buyers.

  • Refund will be initiated on successful Quality Check of the product and status of your claims shall be advised to you through email communication

  • The End to End Sales Return Cycle will take 15 working days’ time.

  • In the event, you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.

  • Other Cases for Return/ Replacement of the Product :

  • Wrong Product – Wrong color/ size/ style,

  • The wrong item delivered or wherein product dispatched differs from the one which was ordered.

  • Defective Product - Manufacturing defect/ functional defects. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS-IS product)

  • Damaged Product – Physical damage/ Tampered product or packaging. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS-IS product)

  • Wrong Quantity – Missing Products/ Parts. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS-IS product)

  • Under what conditions returns/ replacement request will not be accepted?

  • Returns/ Replacement requests will not be accepted under the following cases –

  • If Products are Altered/ Used after delivery by the Buyer (s) without prior intimation to us.

  • If the Product is returned without Original Packaging (price tags, labels & accessories)

  • If the Serial Number is tampered.

  • For Defective product that is covered under Seller/Manufacturer's Warranty.

  • For Damaged/Missing product that is reported after Seven (07) working days of the delivery

  • For Products sold under specific promotions or given by way of a gift or sample or in a like manner.

  • Upon receiving your complaint, we or our service partner shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we shall process your complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, we reserve our right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.

  • In order to be eligible for a replacement, you must return the product with the original box and all accessories in the exact same condition as it was sold to you. If a product being returned is not in accordance with the above guidelines, then you shall not be entitled to any replacement from us. In case you ordered a wrong item, or the product has been used by you, then you shall not be entitled to any return/refund.

  • Before accepting a shipment of any product, kindly ensure that the product's packaging is not in a damaged condition. After acceptance of the same or after the item/product is considered as delivered, then we will not be liable for any replacement of the product or cancellation of the order or any other action of like manner.

    Refunds
     

  • Ecoreowork will process your refund to the original form of payment or in the bank account of which details are provided by you to Ecorework. Ecorework is free to decide the mode of payment of such Refund which includes the RTGS payment system.

  • Refund will be processed within 15 working days from the date of Notification.

  • You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to the product while in transit to Electronics Bazaar except defect is attributable on our part and DOA (Dead on Arrival) cases.

  • If you have received damaged, defective, or incorrectly shipped merchandise, please notify on +91 - 74830 26159 within 10 working days. The refund may be refused if the product received by us is not as per your claim or the Order ID is missing on the package.

  • The refund or cancellation may be denied if :

  • The product is damaged due to improper use by the Buyer.

  • Any item is missing from the original packaging/order delivered to the buyer.

    Delivery and Shipping
     

  • The products are typically dispatched within 1-2 working days of order confirmation depending on your destination.  Once the product is dispatched for delivery we will notify you of the same.

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